At Patches Order, we are committed to protecting the personal information of our customers, website visitors, and users of our services. This Privacy Notice explains how we collect, use, share, and safeguard your personal information.

1. What Information Do We Collect?
We collect various types of personal information to provide personalized services and improve your experience. This includes: Name, Email address, Phone number, Shipping and billing addresses, Payment information (processed through secure gateways). Additionally, we collect non-personal data such as: Browser type and version, Operating system, IP address, Cookie information, Navigation and interaction data, Device information. This information helps us process orders efficiently, provide customer support, and enhance our services and website.

2. How Do We Process Your Information?
We process your information to: Fulfill orders and provide services, Offer customer support and resolve issues, Improve our website and services, Communicate promotions and updates, Comply with legal and regulatory obligations.

3. What Legal Bases Do We Rely On to Process Your Personal Information?
We rely on: Legitimate interests (e.g., improving services, preventing fraud), Contractual necessity (e.g., fulfilling orders), Consent, obtained via this policy and clear opt-in choices.

4. When and With Whom Do We Share Your Personal Information?
We share your data with trusted third-party service providers such as: Payment processors, Shipping companies, Marketing service providers, Analytics partners, Customer service platforms. These partners help us deliver services securely and efficiently.

5. Do We Use Cookies and Other Tracking Technologies?
Yes, we use the following: Session cookies, Persistent cookies, Third-party cookies, Tracking pixels. These tools improve functionality, personalize your experience, and support analytics. You can manage cookie settings in your browser or on our website.

6. How Long Do We Keep Your Information?
We retain information for: Order fulfillment and support, Marketing and analytics, Legal compliance, Business insights and improvements. Retention periods vary by purpose; some data may be retained indefinitely unless deletion is requested.

7. How Do We Keep Your Information Safe?
We apply strong security practices including: Encryption, Secure servers, Firewalls, Access controls, Routine security audits. We ensure secure payment handling and data confidentiality.

8. Do We Collect Information from Minors?
No. Our services are intended for individuals aged 18 and older. We do not knowingly collect data from minors.

9. What Are Your Privacy Rights?
You have the right to: Access and update your data, Request deletion of your data, Opt out of marketing communications, File a complaint with authorities, Request data portability.

10. Controls for Do-Not-Track Features.
We respect Do-Not-Track (DNT) settings in your browser.

11. Do United Kingdom Residents Have Specific Privacy Rights?
Yes, under the UK Consumer Privacy Act (CCPA), residents have the right to: Access personal data collected, Request data deletion, Opt out of the sale of personal data, Not face discrimination for exercising their rights.

12. Do We Make Updates to This Notice?
Yes. We may update this notice from time to time. Changes will be posted on our website. Please check back regularly to stay informed.

13. How Can You Contact Us About This Notice?
If you have any questions or concerns regarding this notice, please contact us at: info@patchesorder.com

14. How Can You Review, Update, or Delete the Data We Collect From You?
You may access, modify, or delete your personal information by contacting us at info@patchesorder.com or by using the available tools on our website.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Notice.